Terms and Conditions

Terms and conditions are often rightly seen as 'difficult fine print'. That is why we try to speak in understandable language in these terms and conditions about matters such as price, delivery time, time of payment and what exactly will be delivered. Because not everyone is aware of the content of the legal procedure that
applies to a purchase agreement, we start with a brief explanation of your legal rights as a buyer.

The person who supplies you with a product or a service (for the sake of convenience we refer to the 'seller' in these terms and conditions) is required by law that what he supplies has the properties that a buyer may expect on the basis of the (purchase) agreement. that he has concluded with the seller (this is called conformity). The type of product and the announcements made by the seller about it play a role in this, for example about special properties of the product. Incidentally, it is wise to record such matters separately in writing for the sake of clarity. The buyer may also rely on advertising from the manufacturer, unless the seller has expressly indicated that it does not agree with those statements. For the record, we have included a declaration of conformity in
Article 7.

If it turns out that the product does not have the properties that could be expected on the basis of the purchase agreement, the buyer can demand from the seller – in addition to all other rights that the law grants him (for example, deferral of payment):

- delivery of what is missing;

- repair of the defects, unless this is impossible or cannot be expected of the seller;

or

- replacement, unless this is impossible or cannot be expected from the seller.

The seller can refuse repair or replacement if the costs are disproportionate to other reasonable solutions, for example reduction of the purchase price or refund of the purchase price and compensation for any damage suffered.

Introduction:

Below you will find our General Terms and Conditions. These always apply if you use or place an order via our Website. The General Terms and Conditions contain important information for you as a buyer. Please read this carefully. We also recommend that you save or print these terms and conditions so that you can read them again at a later time.

 

Article 1. Definitions

1.1. LaptopPlus BV: established at Industrieweg 3F, 8263AA Kampen, the Netherlands and registered with the Chamber of Commerce under registration number 05077952 trading under the name SKIKK.
1.2. Website: the website of LaptopPlus BV, which can be consulted via www.skikk.eu and all associated subdomains.
1.3. Customer: the customer who, whether or not acting in the exercise of a profession or business, enters into an Agreement with LaptopPlus BV and/or has registered on the Website.
1.4. Agreement: any agreement or agreement between LaptopPlus BV and the Customer, of which agreement the General Terms and Conditions form an integral part.
1.5. Terms and Conditions:the present General Terms and Conditions.

 

Article 2. Applicability of General Terms and Conditions

2.1. The General Terms and Conditions apply to all offers, Agreements and deliveries of LaptopPlus BV, unless expressly agreed otherwise in writing.

2.2. If the Client includes provisions or conditions in its order, confirmation or notification containing acceptance that deviate from or do not appear in the General Terms and Conditions, these are only binding on LaptopPlus BV if and insofar as they have been expressly accepted by LaptopPlus BV in writing.

2.3. In the event that specific product or service conditions also apply in addition to these General Terms and Conditions, those conditions also apply, but in the event of conflicting conditions, the Customer can always invoke the applicable provision that is most favorable to him.

 

Article 3. Prices and information

3.1. All prices stated on the Website and in other materials originating from LaptopPlus BV include VAT and, unless stated otherwise on the Website, other levies imposed by the government.

3.2. There are no separate shipping costs for orders over 250 euros. Unless customer chooses other than standard shipping option.

3.3. The content of the Website has been compiled with the greatest care. However, LaptopPlus BV cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Website and in other materials originating from LaptopPlus BV are therefore subject to obvious programming and typing errors. An exception applies to prices related to fluctuations in the financial market over which we have no influence. In that case, we can offer variable prices, but if that is the case, we will state in the offer that these are target prices that are linked to fluctuations in the financial market.

3.4. LaptopPlus BV cannot be held responsible for (color) deviations as a result of screen quality.

3.5 The offer with regard to products is valid as long as stocks last.

3.6 Insofar as possible and if applicable, we state in the offer for which hardware or software the products/services offered (such as software) are suitable.

 

Article 4. Conclusion of Agreement

4.1. The Agreement is concluded at the moment of acceptance by the Customer of the offer of LaptopPlus BV and compliance with the conditions set by LaptopPlus BV.

4.2. If the Customer has accepted the offer electronically, LaptopPlus BV will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.

4.3. If it appears that when accepting or otherwise entering into the Agreement, the Customer has provided incorrect information, LaptopPlus BV has the right to fulfill its obligation only after the correct information has been received.

4.4. LaptopPlus BV can inform itself within legal frameworks whether the Customer can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If LaptopPlus BV has good reasons not to enter into the Agreement on the basis of this investigation, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution, such as advance payment.

 

Article 5. Registration

5.1. In order to make optimal use of the Website, the Customer can register via the registration form/account login option on the Website.

5.2. During the registration procedure, the Customer chooses a username and password with which he can log in to the Website after registration. Customer is responsible for choosing a sufficiently reliable password.

5.3. Customer must keep his login details, username and password strictly confidential. LaptopPlus BV is not liable for misuse of the login details and may always assume that a Customer who registers on the Website is actually that Customer. Everything that happens through Customer's account is the responsibility and risk of Customer.

5.4. If the Customer knows or suspects that his login details have come into the hands of unauthorized persons, he must change his password and/or inform LaptopPlus BV of this as soon as possible, so that LaptopPlus BV can take appropriate measures.

 

Article 6. Execution of the Agreement

6.1. As soon as the order has been received by LaptopPlus BV, LaptopPlus BV will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.

6.2. LaptopPlus BV is entitled to engage third parties in the performance of the obligations arising from the Agreement. 6.3. On the Website it is clearly described, in good time before the conclusion of the Agreement, how delivery will take place and within what period the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days.

6.4. If LaptopPlus BV cannot deliver the products within the agreed term, it will inform the Customer thereof. In that case, the Customer can agree to a new delivery date or he is given the option to dissolve the Agreement free of charge.

6.5. LaptopPlus BV advises the Customer to inspect the delivered products and to report the defects found within a reasonable time, preferably in writing. See the Article on warranty and conformity in more detail.

6.6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer. If expressly agreed otherwise, the risk will pass to the Customer sooner. If the Customer decides to collect the products, the risk is transferred upon transfer of the products.

6.7. LaptopPlus BV is entitled to deliver a similar product of similar quality to the ordered product, if the ordered product is no longer available. The customer is then entitled to dissolve the Agreement free of charge and to return the product free of charge.

 

Article 7. Right of withdrawal

7.1. The Customer has the right to dissolve the Distance Agreement with LaptopPlus BV within 14 days of receipt of the product, without stating reasons, free of charge.

7.2. The period starts on the day after the Customer, or a third party designated by him in advance, who is not the carrier, has received the product.

7.3. LaptopPlus BV offers free returns via the website and/or customer service. LaptopPlus BV also offers additional return options for an additional fee, the customer must bear these return costs himself. The shipping costs incurred by the Customer when purchasing the product are not included in the return costs and remain at the Customer's own expense.

7.4. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and packaging with care. The customer will only open the packaging and only use the product to the extent necessary to check the nature, characteristics and functioning of products. The basic principle here is that this inspection may not go beyond what the Customer could do in a physical store.

7.5. Customer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is allowed in the previous paragraph.

7.6. The Customer can dissolve the Agreement in accordance with the term set in paragraph 1 of this Article by sending the model withdrawal form (digitally) to LaptopPlus BV, or by making it known to LaptopPlus BV in another unambiguous way that he is waiving the purchase. In the event of a digital report, LaptopPlus BV will confirm receipt of that report. After termination, the Customer has 14 days to return the product. It is also possible to return the product immediately within the reflection period specified in paragraph 1 of this Article, provided that the model withdrawal form or other unambiguous statement for withdrawal is enclosed.

Products can be returned to:

SKIKK
Industrieweg 3F
8263AA Kampen
Netherlands

7.7. Amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, but no later than 14 days after dissolution of the Agreement, in the same way that Customer paid for the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, LaptopPlus BV does not have to reimburse the additional costs for the more expensive method. LaptopPlus BV may wait with repayment until LaptopPlus BV has received and inspected the product.

7.8 The Website clearly states, in good time before the Agreement is concluded, information about whether or not the right of withdrawal is applicable and any desired procedure.

7.9. The right of withdrawal does not apply to:

- Audio and video recordings and computer software of which the Customer has broken the seal or has received the license key digitally;

- The delivery of digital content other than on a tangible medium if the execution has started with the express prior consent of the Customer and he has declared that he thereby loses his right of withdrawal.

 

Article 8. Payment

8.1. The Customer must make payments to LaptopPlus BV in accordance with the payment methods indicated in the order procedure and, if applicable, on the Website. LaptopPlus BV is free in its choice of payment methods and these may also change from time to time and customer to customer. In the event of payment after delivery, the Customer has a payment term of 14 days starting on the day after the order.

8.2. If the Customer does not fulfill his payment obligation(s) in time, after LaptopPlus BV has notified him of the late payment and LaptopPlus BV has granted the Customer a period of 14 days to still meet his payment obligations, if payment is not made within this 14-day period, the statutory interest will be owed on the amount still owed and LaptopPlus BV is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next €2,500 and 5% on the next €5,000 with a minimum of €40. LaptopPlus BV may deviate from the stated amounts and percentages in favor of the Customer.

 

Article 9. Warranty and Conformity

9.1. If LaptopPlus BV provides a separate guarantee on the products, this applies to all types of Customers, without prejudice to the just stated.

9.2. LaptopPlus BV guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, LaptopPlus BV also guarantees that the product is suitable for other than normal use. What is normal use is at the discretion of LaptopPlus BV

9.3. If the delivered product does not comply with the Agreement, the Customer must inform LaptopPlus BV of this within a reasonable period of time after discovering the defect.

9.4. If LaptopPlus BV considers the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. With due observance of the Article regarding liability, the maximum compensation is equal to the price paid by the Customer for the product.

9.5. The warranty applies for the period defined on the invoice of the order for The Product. For example: 24 months, means from the date The Product was first purchased by an end-user (Date of Purchase or Invoice Date), a two-year warranty on The Product. If no proof of purchase (invoice) can be provided, the date of production/assembly of The Product, as recorded by LaptopPlus BV, will be used as the start of the warranty period.

9.6. The warranty of the battery and/or accumulator is at all times and without exclusion 6 months from the date of purchase (invoice date).

9.7. The warranty is made independently of any non-excludable legal warranties or warranties applicable in the country of purchase and in no way affects or limits these legal warranties or warranties.

9.8. LaptopPlus BV guarantees that The Product is free from material and manufacturing defects during the warranty period. If during the warranty period The Product shows a defect during normal and correct use, LaptopPlus BV will repair or replace the defective parts of The Product, or The Product itself, with new or repaired parts or products that are functionally equivalent or better than the parts or products originally supplied.

9.9. All parts repaired or replaced by LaptopPlus BV are warranted for the remainder of the warranty period, but at least 3 (three) months, whichever period applies. LaptopPlus BV can restore the originally configured operating system bundled with The Product. LaptopPlus BV will not restore or transfer any data or software contained on the original storage media of The Product. If The Product is repaired, all user-generated information may be permanently deleted.

9.10. If The Product is under warranty, you hereby agree that the ownership of the replaced defective parts is automatically transferred to LaptopPlus BV.

9.11. Software included with the Product is provided “as is”. LaptopPlus BV does not warrant the uninterrupted or error-free operation of any software provided with the Product. This warranty covers the hardware of the Product. LaptopPlus BV will only provide technical support for the pre-installed software of The Product if it interferes with the proper functioning of the hardware. For other issues with the software, we recommend that you consult the LaptopPlus BV support website and/or other online resources. Third party software may require support from the respective vendors.

9.12. LaptopPlus BV only provides warranty for the LCD/LED screen of your LaptopPlus BV Product under the following conditions, excluding 14 days dead pixel warranty, commencing from date of purchase (invoice date) until 14 days from that date or additional dead pixel warranty :

- there are a total of 3 bright pixels, 5 dark pixels or 8 bright and/or dark pixels.

- there are 2 adjacent bright pixels or 2 adjacent dark pixels.

- there are 3 bright and.or dark pixels within a diameter of 15 mm.
(Note: A bright pixel is a white or sub-pixel on a black background. A dark pixel is a black or sub-pixel on a colored background except black.)

The research conditions are:

- Not less than 30cm distance, in a straight line, between LCD/LED screen and inspector.

- Room temperature between 20-40 degrees Celsius.

- Lighting between 300 and 500 lux.

9.13. Customer Responsibility Using the Product

- Do not keep the Product plugged in once it is fully charged and not in use; certain electrical appliances are not designed to be connected to the power supply for extended periods of time.

- Make regular backups of the data stored on The Product.

- Keep the original packaging. If The Product must be returned for repair, The Product's original packaging may provide better protection during transit.

- Before contacting LaptopPlus BV technical support, please ensure that you have The Product to hand and that it is turned on, if possible. Also have the serial number, model name and proof of purchase (invoice) of The Product ready.

- Technical support contact details can be found at  https://www.skikk.eu/en/contact .

- LaptopPlus BV may request you to participate in troubleshooting for The Product. may fall below:

- Restoring the operating system of The Product, by means of the drivers and factory settings installed by LaptopPlus BV.

- Install updates, patches or service packs.

- Running diagnostic tools and programs on The Product.

- Provide LaptopPlus BV technical support with external diagnostic tools (if available) to access The Product.

- Performing other reasonable activities requested by LaptopPlus BV, which may assist in identifying or resolving the issues.

- If the problem cannot be solved externally, you will have to return The Product to LaptopPlus BV (this process is called “Repair or RMA request”). LaptopPlus BV will give your product an RMA number. Record your RMA number for tracking purposes.

- Describe the problem clearly and completely on the Warranty Request Form.

- Enclose a copy of your invoice/receipt describing your purchase of The Product.
(Note: LaptopPlus BV reserves the right to require the original documents.) If you do not provide the necessary documents for confirmation of the warranty, the original production date of The Product, as recorded by LaptopPlus BV, will be used as the starting point of the warranty period.

- Please ensure that you have a backup of all data stored on The Product and that you delete any personal, confidential or other proprietary information before starting the warranty process. You agree that LaptopPlus BV may remove data, software or programs installed on The Product without restoring it. LaptopPlus BV cannot be held liable for permanent loss, damage or misuse of your data.

- Pack the Product in a safe and sturdy packaging. The original packaging may be used for this. In any case, the packaging must meet the following requirements:

- Use a sturdy box whose closing flaps are intact;

- Remove all labels, hazardous material labels and other markings from previous shipments from the box that are no longer applicable;

- Pack all items separately;

- Use suitable filling material;

- Use strong tape suitable for shipping;

- Do not use cord or paper wrapping;

- Use only one address label with clear and complete delivery and return information;

- Add an extra address label in the packaging;

- Please do not send anything other than The Product itself, unless specifically requested by LaptopPlus BV. Remove accessories and removable storage devices such as memory cards, disks and flash drives from The Product. LaptopPlus BV cannot be held liable for loss, damage or destruction of accessories or removable storage devices, unless this is caused by intent or gross negligence on the part of LaptopPlus BV.

- Remove passwords with which The Product is secured or pass them on to LaptopPlus BV. If access to The Product is secured with passwords, LaptopPlus BV may not be able to detect and repair all problems of The Product.

- If The Product has the TPM (Trusted Platform Module) function, provide the pre-boot password of the embedded security chip.

 

9.14. We would like to draw your attention to the fact that rights to the warranty can be forfeited if you make changes to the delivered products (both hardware and software) yourself. LaptopPlus BV does not guarantee uninterrupted or error-free operation of The Product. The warranty only covers technical hardware problems during the warranty period and under normal conditions of use. The warranty does not apply to software problems or customer-induced damage or conditions, including, but not limited to:

- If The Product has been tampered with, repaired and/or modified by unauthorized personnel;

- If the serial number of The Product, parts or accessories has been changed, canceled or removed;

- The warranty seals are broken or modified;

-Aging;

- Damage (accidental or otherwise) to The Product that does not affect the operation and functions of The Product, including but not limited to rust, change in color, texture or finish, wear and gradual wear;

- Damage to The Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, misuse, improper maintenance and use under abnormal conditions;

- Damage to The Product caused by incorrect installation, connection or malfunction of a peripheral device, such as a printer, optical drive, network card or USB device, etc.;

- Damage to The Product caused by an external electrical failure or accident;

- Damage to The Product caused by use other than within the prescribed operating and storage conditions or environment, as described in the user manual;

- Damage to The Product caused by third party software or viruses; or loss of software or data during repair or replacement;

- Inoperability due to forgotten or lost security passwords;

- Unusability or damage to The Product due to contamination with hazardous substances, disease, vermin or radiation;

- Fraud, theft, unexplained disappearance or intent.

Except as set forth in this warranty and to the extent permitted by law, LaptopPlus BV shall not be responsible for any direct, special, incidental, or consequential damages arising out of the breach of warranty or condition or under any other legal doctrine, including, but not limited to, loss of use; loss of turnover; loss of actual or expected profits (including loss of profits on contracts); loss of use of money; loss of expected savings; loss of trade; loss of opportunities; loss of goodwill; loss of reputation; loss of, damage to, or corruption of data; or indirect or consequential damages resulting from the replacement of equipment or property, costs of restoring or reproducing data stored on or used with The Product. The foregoing limitation does not apply to death or personal injury claims or any other legal liability for willful and negligent acts and/or errors by LaptopPlus BV. Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; to the extent such jurisdictions govern this warranty, these limitations will not apply to you.

9.15. You agree and understand that LaptopPlus BV must collect, transmit and process personal data in order to perform the requested service; and that your data can be forwarded and processed for this purpose in a country where LaptopPlus BV has its office. However, LaptopPlus BV will at all times observe the LaptopPlus BV Privacy Policy when using and protecting your personal data. Consult the LaptopPlus BV Privacy Policy at: https://www.skikk.eu/en/page/privacy-policy

9.16. Returning The Product to LaptopPlus BV during the warranty period does not automatically mean that it will be repaired free of charge. Upon receipt of your product, LaptopPlus BV reserves the right to check the validity of your warranty and your request for warranty service. If the warranty period has expired or if the exceptions in clause 5 apply, your request will be considered Out of Warranty. If your service request is Out of Warranty a quote for repair will be provided to you. You can accept or reject it. If you accept the repair we will send you a payment link for the work. Payment must be made within two weeks from the date the link was provided. The repair will only be carried out after payment has been made. To the extent permitted by law, LaptopPlus BV may charge you diagnostic fees (including any transportation charges) up to a maximum of EUR65 (or local currency equivalent) if your service request is Out of Warranty and you decline the repair; or if your product does not require repair.

 

Article 10. Cancellation

An order can be canceled free of charge if it has not yet been shipped, except when it comes to products and/or services that are excluded from the right of withdrawal.

 

Article 11. Discount

coupons Discount coupons can only be used per order. You can only use 1 discount coupon per order. Discount coupons cannot be settled afterwards with orders and must be used and settled when ordering.

 

Article 12. Complaints procedure

12.1. If the Customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and/or about other aspects of the services of LaptopPlus BV, he can submit a complaint to LaptopPlus BV by telephone, e-mail or by post. See the contact details at the bottom of the Terms and Conditions.

12.2. LaptopPlus BV will provide the Customer with a response to his complaint as soon as possible, but in any case within 14 days of receipt of the complaint. If it is not yet possible to provide a substantive or definitive response, LaptopPlus BV will confirm the complaint within 14 days of receipt of the complaint and indicate the period within which it expects to provide a substantive or final response to the complaint. complaint from Customer.

12.3. Customer who is not acting in the exercise of his profession or business can also file a complaint via the European Dispute Resolution Platform, which can be reached at http://ec.europa.eu/odr/ .

 

Article 13. Liability

13.1. The total liability of LaptopPlus BV towards the Customer due to an attributable shortcoming in the fulfillment of the Agreement is limited to compensation of a maximum of the amount of the price stipulated for that Agreement (including VAT).

13.2. LaptopPlus BV's liability towards the Customer for indirect damage, including in any case - but expressly not limited to - consequential damage, loss of profit, lost savings, loss of data and damage due to business interruption, is excluded.

13.3. Apart from the cases referred to in the previous two paragraphs of this Article, LaptopPlus BV has no liability whatsoever towards the Customer for compensation, regardless of the ground on which an action for compensation would be based. However, the restrictions referred to in this Article will lapse if and insofar as damage is the result of intent or gross negligence on the part of LaptopPlus BV

13.4. LaptopPlus BV's liability towards the Customer due to an attributable shortcoming in the fulfillment of an Agreement only arises if the Customer gives LaptopPlus BV immediate and proper written notice of default, setting a reasonable term to remedy the shortcoming, and LaptopPlus BV also after that term in the performance. continues to fall short of its obligations. The notice of default must contain as detailed a description as possible of the shortcoming, so that LaptopPlus BV is able to respond adequately.

13.5. A condition for the existence of any right to compensation is always that the Customer reports the damage in writing to LaptopPlus BV as soon as possible, but no later than 30 days after it has arisen.

13.6. In the event of force majeure, LaptopPlus BV is not obliged to pay compensation for any damage caused to the Customer as a result.

 

Article 14. Retention of title Purchases

14.1. All delivered goods remain the property of LaptopPlus BV until all claims that LaptopPlus BV has on the customer (including any related (collection) costs and interest) have been paid in full.

14.2. Before the transfer of ownership referred to, the customer is not authorized to sell, deliver or otherwise dispose of these items, other than in accordance with its normal business and the normal destination of the items. In addition, the Customer is not permitted to pledge these items or to grant third parties any other right thereto as long as the ownership of these items has not passed to the Customer.

14.3. The customer is obliged to store the items delivered under retention of title carefully and as recognizable property of LaptopPlus BV.

14.4. LaptopPlus BV is entitled to take back the goods that have been delivered under retention of title and are still present at the buyer's house if the Customer does not ensure timely payment of the invoices or if it is or is in danger of having payment difficulties.

14.5. The customer will at all times grant LaptopPlus BV free access to its goods for inspection and/or to exercise the rights of LaptopPlus BV

 

Article 15. Personal data

15.1. LaptopPlus BV processes the Customer's personal data in accordance with the privacy statement. This can be found here: https://www.skikk.eu/en/page/privacy-policy

 

Article 16. Final provisions

16.1. Dutch law applies to the Agreement.

16.2. Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where LaptopPlus BV is located.

16.3. If a provision in these General Terms and Conditions is found to be invalid, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as much as legally possible.

16.4. In these General Terms and Conditions, “in writing” also includes communication by e-mail, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

 

Contact details

If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us in writing or by e-mail.

LaptopPlus BV – SKIKK
Industieweg 3F
8263AA, Kampen
Netherlands

Phone: +31 (0) 38 386 1055
Email: support@skikk.eu

Chamber of Commerce number: 05077952
VAT number: NL814545476B01