Repair Terms and Conditions

These general terms and conditions (Conditions) apply to the service provided by Laptop Plus B.V. (“SKIKK”) of your product.

1. SKIKK will perform the maintenance or repair work on your product as described and at the cost specified in the work authorization, plus any applicable tax. SKIKK may limit maintenance or repair work to one (1) product per customer during your visit to the SKIKK Store. If maintenance or repair work is covered by SKIKK's warranty, an additional service contract, or consumer law, the applicable terms or applicable law will apply.

SKIKK understands that your data is important to you. There is always a risk of data loss during maintenance or repair. In some cases, data cannot be recovered or is permanently erased or reformatted. It is your responsibility to backup all data, software and / or apps on your product prior to maintenance / repair and to delete any such data on your product. SKIKK is not responsible for the loss, recovery or endangering of data, software or apps, or the loss of use of your product or other equipment caused by the services provided by SKIKK. You declare that your product does not contain illegal files or data.

You agree that your device may be shipped to a third-party service provider through a standard package carrier. For this reason, it is important that you back up your device and erase your data before returning the device for maintenance or repair work.

2. If maintenance or repair work is required due to a defect in non-original parts or due to damage resulting from misuse, abuse or an external cause, SKIKK reserves the right to return the product to you without repair or maintenance and to charge you any research costs. SKIKK is not responsible for any damage to the product that occurs during maintenance / repair due to unauthorized alterations, repairs or replacement parts not performed by SKIKK or a SKIKK Dealer. In the event of damage, SKIKK will contact you and you will be asked if you agree with any additional costs to complete the maintenance / repair. If you do not agree, SKIKK may return your product in a damaged condition without maintenance / repair being completed. SKIKK is not liable for this.

3. As part of the service, SKIKK may install system software updates that may prevent your SKIKK product from being restored to an earlier version of the system software. Updating the system software may cause third-party apps installed on your SKIKK product to become incompatible or stop working with your SKIKK product.

4. If the treatment requires labor and / or parts that have not been specified before, SKIKK may ask your permission for a new estimate of the costs. If you do not agree with these costs, SKIKK may return your product and hold you responsible for the costs of the diagnosis.

5. When handling your product, SKIKK can use new or new parts in terms of reliability and performance. All replaced parts become the property of SKIKK, all replacement parts become your property. In general, the replaced parts are repairable and these parts are exchanged or repaired for a fee by SKIKK.

6. SKIKK warrants for a period of ninety (90) days from providing the service (1) that the treatment will be carried out properly and professionally and (2) that all parts used to treat your product will not show any defects, unless otherwise specified by SKIKK. If a replacement part is defective during the warranty period of the part, SKIKK will, at its option, (1) repair the part using new, used or repaired replacement parts, (2) replace the part with a new one, used or repaired equivalent part or (3) reimburse the fair market value of the part if you are not a Consumer. To claim under warranty, you must return your product to the location where service was provided at your own expense.

7. In these Repair Conditions, a "Consumer" is a person who acts other than for the exercise of a business or profession. If you are a Consumer, you may have certain additional rights. For information about these rights related to the repair services provided in accordance with these Terms, please contact a consumer advocacy organization. These Terms contain nothing that limits or excludes SKIKK's responsibility to you regarding these rights.

8. IF YOU ARE NOT A CONSUMER, THIS WARRANTY AND RELATED RIGHTS ARE YOUR SOLE LIABILITY AND APPLY FOR ANY OTHER WARRANTIES, RIGHTS, CONDITIONS, REGARDLESS OF WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. SKIKK EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF GENERAL FITNESS AND FITNESS FOR A PARTICULAR PURPOSE. IF SKIKK CANNOT EXCLUSIVELY EXPRESSLY WARRANTY, ITS DURATION IS LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW AN IMPLIED WARRANTY (OR CONDITION) TO BE LIMITED IN TIME, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

9. IF YOU ARE NOT A CONSUMER TO THE EXTENT PERMITTED BY APPLICABLE LAW, SKIKK AND THE ENTITIES ATTACHED TO IT ARE IN NO EVENT LIABLE FOR, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY OF THE SERVICES PROVIDED THROUGH ANY SERVICE PROVIDED. INCLUDING, BUT NOT LIMITED TO, LOSS OF TURNOVER; LOSS OF ACTUAL OR ANTICIPATED PROFIT (INCLUDING LOSS OF PROFIT FROM CONTRACTS); LOSS OF POSSIBILITY TO HAVE MONEY; LOSS OF ANTICIPATED DISCOUNTS; LOSS OF TRADING OPPORTUNITIES; LOSS OF OPPORTUNITIES; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR DISTORTION OF DATA; THE COST OF RESTORING, PROGRAMMING, OR RECONSTRUCTING PROGRAMS OR DATA STORED OR USED IN COMBINATION WITH YOUR PRODUCT AND ANY INFRINGEMENT OF THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. THE FOREGOING LIMITATION WILL NOT APPLY TO DEATH OR PERSONAL INJURY. SKIKK EXPRESSLY DOES NOT WARRANT THAT IT IS ABLE TO (i) REPAIR OR REPLACE YOUR SKIKK PRODUCT WITHOUT RISK OF OR LOSS OF PROGRAMS OR DATA, AND (ii) WITHOUT BREACH OF DATA CONFIDENTIALITY. IF A PRODUCT IS DAMAGED OR LOST WHILE SKIKK MAINTAINS IT, SKIKK'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT IN ISSUE. IN ALL OTHER CASES, SKIKK'S LIABILITY WILL NOT EXCEED THE PAYMENTS RECEIVED BY SKIKK FOR THE SERVICES PROVIDED BY SKIKK UNDER THESE TERMS. THE CLAIMS SET FORTH IN THIS CONDITION ARE YOUR SOLE AND EXCLUSIVE REMEDY FOR A VIOLATION BY SKIKK OF THESE TERMS. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

10. If you have not collected your product and have not paid all costs due within sixty (60) days after you have been notified in writing by SKIKK that your product has been repaired, SKIKK assumes that you have waived your product and SKIKK may dispose of the product in accordance with applicable laws and regulations.

11. If data transfer or software installation is required during processing, you acknowledge that you have a legal right to copy the data and agree to the terms of the applicable software license and authorize SKIKK to transfer the data on your behalf. and agree to the terms of the applicable software license on your behalf, so that SKIKK can perform the treatment.

12. These Conditions are governed by Dutch law.

13. Only these Conditions apply to the handling of your SKIKK product.

14. You acknowledge and understand that it is necessary for SKIKK to collect, process and use your data in order to perform the treatment obligations under these Terms. SKIKK protects your personal information in accordance with the guidelines of the SKIKK consumer privacy policy which you can consult on https://www.skikk.eu/en/page/privacy-policy